Customer Service Representative

Advantage Latta-Whitlow; Topeka (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and sick time

Paid training

Job summary

Advantage Latta-Whitlow in Topeka, KS is seeking a Customer Service Representative to be the friendly voice customers rely on. You will handle inbound calls, schedule HVAC and plumbing appointments, and support the office with billing and admin tasks.

This full-time role emphasizes accuracy, teamwork, and a proactive approach to service calls. Ideal candidates bring call-center or front-office experience, a positive attitude, and comfort with learning new software.

Qualifications

• Experience in customer service, call center or front-office roles.
• Friendly, confident phone presence.
• Strong multitasking in fast-paced environments.
• Comfort with computers and learning new software.
• Reliable with a team-first attitude.

Responsibilities

• Answer inbound calls and book HVAC and plumbing service appointments.
• Make outbound calls to past customers, open estimates, and new leads to book appointments.
• Sell and renew maintenance plan memberships.
• Follow up on unsold estimates and schedule in-home visits.
• Confirm upcoming appointments and maintain accurate CRM records.
• Collaborate with dispatch, technicians and comfort advisors to keep the schedule full.

Skills

Customer service

Call center

Multitasking

CRM proficiency

Tools

CRM software

Billing software

Job description

Description

Customer Service Representative – Topeka, KS

Advantage Latta-Whitlow | Full-Time

Be the voice customers are glad to hear.

When someone's AC quits in a Kansas heat wave or their furnace gives out on the first cold night, you're the first person they talk to. At Advantage Latta-Whitlow, our CSRs keep the phones friendly, the schedule full, and our technicians rolling. While other shops slow down this fall, we're growing, and we need someone sharp, upbeat, and organized to help lead the way.

What You'll Do

• Answer inbound calls and book HVAC and plumbing service appointments
• Make outbound calls to past customers, open estimates, and new leads to book appointments
• Sell and renew maintenance plan memberships
• Follow up on unsold estimates and schedule in-home sales visits
• Confirm upcoming appointments and keep customer records accurate in our CRM
• Work with dispatch, technicians, and comfort advisors to keep the schedule full and the day running smoothly
• Turn frustrated callers into loyal customers with patience and problem-solving
• Support the office team with billing questions, payments, and general admin
• Hit and beat daily and weekly call and booking goals

Requirements

What You Bring

• Customer service, call center, or front-office experience (home services is a plus)
• A friendly, confident phone presence
• Strong multitasking skills in a fast-paced environment
• Comfort with computers and learning new software
• Reliability, a team-first attitude, and a positive outlook

Why Advantage Latta-Whitlow?

• Stable, year-round work with a growing local team
• Paid training
• Medical, dental, and vision insurance
• 401(k)
• Paid time off and sick time
• A supportive team where your work is noticed