Customer Service Representative

Jobtailor; Adairsville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Adairsville, GA is seeking an experienced Customer Service / Order Management specialist to ensure accurate order processing through ERP and portals, coordinate shipments, and support cross-functional teams in delivering exceptional service.

The role requires strong communication and problem-solving skills, with a focus on inventory verification, order accuracy, and timely invoicing and reporting. On-site position reporting to the Indoor Customer Service Manager.

Qualifications

• 3+ years of experience in customer service, order management, logistics, or manufacturing support.
• Experience with ERP systems, Excel, customer portals, or order-management software.
• Strong communication, problem-solving, and organizational skills.
• Ability to prioritize in a fast-paced environment and collaborate across departments.

Responsibilities

• Process customer orders accurately through ERP and portals, ensuring pricing, quantities, shipping, and delivery requirements are correct.
• Serve as primary contact for assigned accounts, responding to inquiries on orders, availability, pricing, and deliveries.
• Monitor open orders, provide status updates, and coordinate changes, cancellations, and revisions.
• Verify inventory availability, reserve materials, and support product/stock inquiries.
• Coordinate freight quotes, shipment scheduling, delivery requirements, tracking, and transport issues.
• Maintain accurate customer, order, shipment, and claim records while supporting invoicing, reporting, and departmental administrative activities.
• Collaborate with Sales, Logistics, Operations, Finance, Supply Chain, and Project Management teams to ensure exceptional customer service and efficient order fulfillment.

Skills

ERP Systems

Order Management Software

Communication Skills

Logistics Coordination

Customer Service

Tools

Excel

Customer Portals

Job description

• Process customer orders accurately through ERP and customer portals, ensuring pricing, quantities, shipping details, and delivery requirements are correct
• Serve as the primary point of contact for assigned accounts, responding to inquiries regarding orders, product availability, pricing, and deliveries
• Monitor open orders, communicate status updates, and coordinate order changes, cancellations, and revisions
• Verify inventory availability, reserve materials as required, and support customers with product and stock-related inquiries
• Coordinate freight quotes, shipment scheduling, delivery requirements, tracking, and transportation-related issues
• Manage freight claims, damages, shortages, returns, and replacement orders, ensuring documentation is complete and issues are resolved promptly
• Maintain accurate customer, order, shipment, and claim records while supporting invoicing, reporting, and departmental administrative activities
• Collaborate with Sales, Logistics, Operations, Finance, Supply Chain, and Project Management teams to ensure exceptional customer service and efficient order fulfillment
• Support customer onboarding, system updates, process improvements, and departmental initiatives as required
• Report to the Indoor Customer Service Manager

Requirements

• 3+ years of experience in customer service, order management, logistics, supply chain, or manufacturing support experience preferred
• Experience with ERP systems, Excel, customer portals, or order-management software preferred
• Manufacturing, flooring, building-material, or construction-related experience is a plus
• Strong communication and problem-solving skills
• Strong organizational, time-management, and multitasking abilities
• Customer-focused approach with strong problem-solving skills
• Ability to prioritize responsibilities in a fast-paced environment
• Ability to work independently while collaborating across departments
• Knowledge of freight, transportation, inventory, or supply-chain processes is helpful

Core Competencies

Demonstrates expertise in order management, customer service, and logistics, with a strong focus on ERP systems and supply chain processes. Proven ability to collaborate across departments while maintaining exceptional customer satisfaction and efficient order fulfillment.

Highest-signal resume keywords

• ERP Systems Experience
• Order Management Software Proficiency
• Strong Communication Skills
• Logistics Coordination
• Customer Service Experience

Hard Skills

• Order Processing
• Inventory Verification
• Freight Coordination
• Data Entry
• Reporting
• Problem-Solving
• Time Management
• Multitasking

Soft Skills

• Organizational Skills
• Customer-Focused Approach
• Collaboration

Industry Keywords

• Supply Chain
• Logistics
• Manufacturing
• Building Material
• Construction

Tools & Technologies

• Excel
• Customer Portals