Customer Service Representative (CSR)/ Office Assistant

Florida Repossession Agency; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Supportive team environment

On-the-job training

Growth opportunities

Competitive salary + benefits

PTO

401(k)

Life Insurance

Job summary

Florida Repossession Agency is seeking a professional Customer Service Representative / Office Assistant to join our growing team. This role combines administrative duties with in-person customer interactions in a fast-paced environment.

The position requires clerical experience, strong communication skills, and the ability to stay calm under pressure. On-the-job training, growth opportunities, and competitive benefits are offered. Must be able to commute to Orlando, FL 32804.

Qualifications

• Previous clerical or administrative experience.
• Experience in call center, collections, repossession, or related field (preferred).
• Strong communication and conflict-resolution skills.
• Ability to stay calm and professional under pressure.
• Highly organized and able to multitask.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Schedule appointments by phone and online.
• Provide in-person assistance, including one-on-one interactions with debtors.
• Professionally de-escalate tense or sensitive situations.
• Perform data entry and basic computer tasks.
• Manage clerical duties (filing, printer, copier, scanner).

Skills

Customer service

Administrative support

Call center experience

De-escalation skills

Multitasking

Communication skills

Job description

Florida Repossession Agency is seeking a professional and dependable Customer Service Representative / Office Assistant to join our growing team. This role is ideal for someone who thrives in a fast-paced environment and can confidently handle both administrative tasks and in-person customer interactions.

What You’ll Do:

• Answer incoming calls and respond to customer inquiries
• Schedule appointments by phone and online
• Provide in-person assistance, including one-on-one interactions with debtors
• Professionally de-escalate tense or sensitive situations
• Perform data entry and basic computer tasks
• Manage clerical duties (filing, printer, copier, scanner)

What We’re Looking For:

• Previous clerical or administrative experience
• Experience in call center, collections, repossession, or related field (preferred)
• Strong communication and conflict-resolution skills
• Ability to stay calm and professional under pressure
• Highly organized and able to multitask

Why Join Us?

• Supportive team environment
• On-the-job training
• Growth opportunities
• Competitive salary + benefits
  
• PTO
• 401(k)
• Life Insurance

Must be able to commute to Orlando, FL 32804

We are an equal-opportunity employer committed to fostering an inclusive workplace.