CSR Sales Representative

Univista Holdings; Kissimmee (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health coverage

Dental & vision

401(k) with match

Paid time off

Bonus program

Job summary

Univista Holdings in Kissimmee, FL is seeking a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential for effective communication with a diverse customer base.

Responsibilities include handling calls, following up on inquiries, upselling, and maintaining accurate records. A high school diploma and basic computer skills are required, with call center or sales experience a plus.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent.
• Basic computer skills; CRM familiarity.
• Call center or customer service experience preferred.
• Sales or telemarketing experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and time-management abilities.
• Reliable transportation required.

Responsibilities

• Handle incoming calls promptly and professionally.
• Make outbound follow-ups to inquiries and promote services.
• Resolve customer issues to ensure satisfaction.
• Use product knowledge to address inquiries and complaints.
• Document interactions including resolutions and follow-ups.
• Upsell and cross-sell to maximize sales opportunities.
• Collaborate with teams to address complex issues.
• Adhere to policies and data protection guidelines.
• Attend training sessions and participate in marketing efforts.
• Represent the company in business activities.

Skills

Bilingual EN/ES

CRM proficiency

Call center

Sales/Telemarketing

Communication

Problem solving

Time management

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Details

Job Location: Kissimmee, FL 34744 | Position Type: Full Time | Salary Range: $14.00 - $17.00 Hourly

We are seeking a highly motivated and professional Bilingual Customer Service Sales Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem‑solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross‑selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow‑up actions.
• Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business‑related activities.
• Perform other duties as assigned.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
• Strong problem‑solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time‑management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast‑paced environment and adapt to changing priorities.
• 1‑year customer service experience preferred, preferably in an insurance‑related field with a 2-20/440 license.
• Reliable transportation is required.

Benefits

• Competitive salary based on your experience and license.
• Comprehensive health coverage for you.
• Full dental and vision plans included.
• Voluntary supplemental options available.
• Company‑paid life insurance policy.
• 401(k) with Match.
• 1 week PTO to start, growing with tenure.
• Dedicated sick time, separate from your PTO.
• Structured performance bonus tied directly to your results.
• Employee referral program rewards for bringing great talent in.
• Career growth path: CSR → Licensed Agent → Team Lead → Manager → Owner.
• Ongoing sales, product, compliance, and customer service training.