Remote Customer Service Representative

Easy Recruiter; Dallas (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading recruiting agency is seeking a Remote Customer Service Representative to provide friendly service to customers in a remote setting. This role requires handling calls regarding delinquent auto finance accounts, providing effective resolutions, and ensuring customer confidentiality. Candidates should have a high school diploma and at least two years of call center experience. Proficiency in Microsoft Office is essential, along with excellent verbal and written communication skills. Ability to speak Spanish is preferred.

Qualifications

• Two or more years in a Call Center environment preferred with related work experience in customer service, banking/finance, or collections.
• Knowledge of collections processes and tactics.
• Reliable with excellent time management ability, must meet deadlines and quotas.

Responsibilities

• Answer and handle calls regarding accounts and other related questions.
• Collect on assigned delinquent accounts in a timely and effective manner.
• Document all communications and transactions of material manner with customers.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Knowledge of collections processes

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the job Remote Customer Service Representative

The Remote Customer Service Representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution.

Essential Job Functions

• Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud
• Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry.
• Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines
• Document all communications and transactions of material manner with customers
• Protect the confidentiality of all aspects of the companys operations, portfolio, customer information, and computer technology
• Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and Rees-Levering among others
• Actively participate in team meetings to improve workflows, collection processes, and department efficiencies.

Additional Job Functions

• Work effectively in a high-pressure, high-volume environment
• Display professionalism and empathy
• Handle customer questions with a goal of resolving all issues within first contact/call
• Demonstrate strong verbal and written communication skills
• Refer available services to meet customers needs
• Excellent computer skills including proficiency with Microsoft Suite products
• Contribute to department projects as assigned
• Other related duties as business needs arise

Qualifications and Education Requirements

Two or more years in a Call Center environment preferred with related work experience in customer service, banking/finance, or collections. Knowledge of collections processes and tactics. Interpersonal skills with the ability to work in a team and interact with all levels of personnel. Reliable with excellent time management ability, must meet deadlines and quotas. High school diploma or equivalent required.

Preferred Skills

Ability to speak, read and write in both English and Spanish. Excellent understanding of reporting and report databases. Proficient in Microsoft Office applications. Excellent verbal and written communication skills. Strong problem solving and decision-making skills.