CSR Sales Representative

Univista Holdings; Orlando (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Univista Holdings is seeking a highly motivated Bilingual Customer Service Sales Representative in Orlando, FL to handle customer inquiries, resolve issues, and actively promote products and services. Fluency in English and Spanish is essential to communicate with our diverse customer base.

You will handle incoming calls, initiate outbound follow-ups, and identify customer concerns to deliver positive experiences.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent.
• Basic computer skills; familiarity with CRM systems and MS Office.
• Call center or customer service experience preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and time management.
• Reliable transportation required.
• 1 year of customer service experience preferred, preferably insurance-related with a 4-40/2-20 license.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Provide swift resolutions to customer issues while maintaining accuracy and quality.
• Engage with customers to understand needs and offer personalized solutions.
• Promote products and services using upselling and cross-selling techniques to maximize sales.
• Maintain records of customer interactions and follow-up actions.
• Collaborate with team members and other departments to resolve complex issues.
• Adhere to company policies, compliance, and data protection guidelines.
• Attend sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in business-related activities.

Skills

Bilingual English-Spanish

Customer service

Sales mindset

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Job Details

• Location: Orlando, FL 32807
• Position Type: Full Time
• Salary Range: $16.00 - $17.00 Hourly

Position Overview

We are seeking a highly motivated and professional Bilingual Customer Service Sales Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or elevate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Perform other duties as assigned.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.
• 1-year customer service experience preferred, preferably in an insurance-related field with a 4-40/2-20 license.
• Reliable transportation is required.