Customer Service Representative

5th HQ; Town of Florida (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Mon-Fri schedule

Growth opportunities

Positive work environment

Job summary

5th HQ in Pembroke Park, FL is seeking a dedicated Customer Service Representative to handle inquiries, process orders, and maintain customer records with a friendly, professional approach.

You will respond to calls and emails, resolve issues, and support daily operations while staying organized in a fast-paced environment. A high school diploma is required, and English/Spanish bilingual ability is a plus.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
• Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain a thorough understanding of products and services to provide accurate information to customers.
• Update and maintain customer records in the system.
• Collaborate with team members to improve service processes and meet customer needs.
• Handle email and online inquiries as needed.
• Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
• Assist with administrative tasks such as filing, data entry, and report generation.

Skills

Strong verbal & written communication

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Job description

Job Title: Customer Service Representative
Location: Pembroke Park, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay: $18 per hour

Job Description:

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
• Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain a thorough understanding of products and services to provide accurate information to customers.
• Update and maintain customer records in the system.
• Collaborate with team members to improve service processes and meet customer needs.
• Handle email and online inquiries as needed.
• Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
• Assist with administrative tasks such as filing, data entry, and report generation.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and basic computer skills.
• Bilingual (English/Spanish) is a plus but not required.

Benefits:

• Competitive pay at $18 per hour.
• Monday - Friday schedule with weekends off.
• A positive and supportive work environment.
• Opportunities for growth within the company.