Administrative Assistant / CSR

WeStaff NJ; Union (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A local staffing agency in New Jersey is seeking a dedicated Administrative Assistant/Customer Service Associate. In this position, you'll be the first point of contact for clients, providing exceptional service and support to ensure a positive experience. Key responsibilities include responding to inquiries, managing transactions, and collaborating with team members. Ideal candidates should have a background in customer service, strong communication skills, and a positive attitude. This role emphasizes teamwork and flexibility in a dynamic environment.

Qualifications

• Proven experience in customer service or client services is preferred.
• Positive attitude and strong work ethic are essential.
• Ability to type efficiently while engaging with customers.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Handle cash transactions and process payments accurately.
• Document customer interactions and feedback for future reference.

Skills

Strong phone etiquette

Communication skills in English

Problem-solving skills

Ability to work in a team environment

Job description

About the job Administrative Assistant / CSR

Job Summary

We are seeking a dedicated and enthusiastic Administrative Assistant/Customer Service Associate to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive experience. You will handle inquiries, resolve issues, and assist with various customer needs while maintaining a professional demeanor.

Duties

• Respond to customer inquiries via phone, email, or in-person with a friendly and helpful attitude.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle cash transactions and process payments accurately while ensuring compliance with company policies.
• Maintain thorough knowledge of company offerings to effectively upsell and cross-sell products.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to resolve complex customer issues efficiently.
• Ensure a clean and organized office environment to enhance the customer experience.

Requirements

• Proven experience in customer service or client services is preferred.
• Strong phone etiquette and communication skills in English; abilities are a plus.
• Proficient in basic office procedures.
• Ability to type efficiently while engaging with customers.
• Excellent problem-solving skills with a focus on customer satisfaction.
• A positive attitude, strong work ethic, and ability to work well in a team environment.
• Flexibility to adapt to changing situations and handle multiple tasks simultaneously.

Join us as we strive to provide outstanding service to our clients while fostering a supportive work environment!