CSR 440

Paycom - ATS; Orlando (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

Paycom - ATS in Orlando, FL is seeking a highly motivated Bilingual Customer Service Representative. The role requires fluency in English and Spanish to handle inquiries, resolve issues, and promote products and services.

The position includes outbound calls, data-record maintenance, and collaboration with teams to improve customer experience. Candidates should have a high school diploma, basic computer skills, and prior call center or customer service experience.

Qualifications

• Bilingual English and Spanish is required.
• High school diploma or equivalent is required.
• Basic computer skills, CRM systems, and Microsoft Office proficiency.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or elevate complex .
• Adhere to company policies and procedures, include compliance for regulatory requirements and data protection guidelines .
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Perform other duties as assigned.

Skills

Bilingual English & Spanish

Strong communication

Problem solving

Time management

Organizational skills

Customer service experience

Sales experience

CRM familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Details: Job Location: Orlando, FL 32837, Salary Range: $14.00 - $16.00 Hourly, We are seeking a highly motivated and professional Bilingual Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities:

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or elevate complex .
• Adhere to company policies and procedures, include compliance for regulatory requirements and data protection guidelines .
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.

Perform other duties as assigned.

Qualifications:

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills with the ability to articulate seti.
• Strong problem solving skills with focus act.
• Strong organizational and time management skills
• - 1-year customer service experience preferred, preferred in insurance in 2-20/440 license.
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• Reliable transportation .reliable drive