Customer Service Representative (CSR)

Labatt Food Service

San Antonio (TX)

On-site

USD 32,000 - 46,000

Full time

9 days ago

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Job summary

Labatt Food Service seeks a Customer Service Representative for our San Antonio office. You will resolve user requests and perform various administrative tasks to support customers and internal teams.

The role emphasizes problem solving, timely communication, and building strong customer relationships in a fast-paced environment.

Qualifications

Ability to understand and resolve customer requests quickly and politely.
Maintain rapport with customers through empathy and urgency.
Willing to take on additional responsibilities as needed.

Responsibilities

Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
Research and offer product suggestions based on customer requirements.
Communicate order and product changes with customers in a timely fashion.
Identify and effectively communicate changing customer needs with internal personnel.

Skills

Effective communication

Strong work ethic

Empathy

Bilingual English/Spanish

Job description

Date posted: Friday, September 11th 2026

Address: 4618 Industry Park Drive, San Antonio, TX 78218

Labatt Food Service is hiring a Customer Service Representative for the San Antonio office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
Research and offer product suggestions based on customer requirements
Communicate order and product changes with customers in a timely fashion
Identify and effectively communicate changing customer needs with internal personnel

Requirements

Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
Strong work ethic with a positive attitude to maintain good rapport with customers
Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
Ability to take on other responsibilities as needed.
Bilingual, English & Spanish, strongly preferred.

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