Customer Service Representative (CSR)

Labatt Food Service; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Labatt Food Service in Houston is seeking a Customer Service Representative to handle inquiries, assist with order processing, and support deliveries and product information.

Ideal candidates communicate clearly, are bilingual in English and Spanish, and bring empathy and problem-solving skills to resolve issues quickly while maintaining friendly, professional service.

Qualifications

• Strong verbal and written communication to resolve customer requests.
• Positive attitude and good rapport with customers.
• Empathy and urgency in resolving concerns.
• Ability to take on additional responsibilities as needed.
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Respond to customer requests about orders, deliveries, and product inquiries via phone and email.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and effectively communicate changing customer needs with internal personnel.

Skills

Clear communication

Bilingual English/Spanish

Empathy

Problem solving

Teamwork

Job description

Labatt Food Service is hiring a Customer Service Representative for their Houston office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• Bilingual, English & Spanish, strongly preferred.