Customer Service Representative (CSR)

Labatt Food Service; Santa Fe (NM); On-site; USD 32,000 - 48,000; Full time

Job summary

Labatt Food Service in Santa Fe, NM is hiring a Customer Service Representative to resolve user requests and handle administrative tasks. You will use problem solving skills to assist customers by phone and email.

The role emphasizes effective communication, empathy, and the ability to adapt to changing customer needs. Bilingual English/Spanish is preferred and you will work with internal teams to ensure accurate order processing.

Qualifications

• Effective communication to quickly resolve requests.
• Strong work ethic with a positive attitude.
• Demonstrate empathy towards customer concerns with a sense of urgency.
• Willingness to take on additional responsibilities.

Responsibilities

• Respond and resolve customer requests concerning orders via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Skills

Customer service

Communication

Problem solving

Empathy

Job description

Customer Service Representative

Labatt Food Service is hiring a Customer Service Representative for their Santa Fe, NM office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.

Bilingual, English and Spanish preferred.