Customer Service Representative (CSR)

Labatt Food Service; Dallas (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Labatt Food Service is hiring a Customer Service Representative for our Dallas office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities include responding to customer requests about orders, deliveries, and product inquiries via phone and email, offering product suggestions, and communicating changes promptly. You will collaborate with internal staff to address evolving customer needs and maintain

Qualifications

• Strong communication skills to quickly understand and resolve customer requests
• Empathy and a friendly, respectful demeanor
• Ability to take on additional responsibilities as needed
• Availability: Monday – Friday, 8:00am–5:00pm

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries, and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Skills

Customer service

Phone & email comms

Problem solving

Order processing

Empathy

Job description

Labatt Food Service is hiring a Customer Service Representative for our Dallas office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• This position requires the following availability: Monday – Friday (8:00am-5:00pm).