CSR Sales Representative (English/Spanish)

Univista Holdings; San Antonio (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive hourly pay

Job summary

Univista Holdings in San Antonio, TX is seeking a motivated Bilingual Customer Service Representative to join our growing team. Fluency in English and Spanish is essential to interact with our diverse customer base and promote our products and services.

You will handle inquiries, resolve issues, and help customers with personalized solutions. This role offers career growth and includes a $400 sign-on bonus after completing 120 days of probation, with the bonus paid on the standard payroll

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent.
• Proficient with CRM systems and MS Office.
• Experience in a call center or customer service preferred.
• Sales or telemarketing experience is a plus.
• Excellent verbal and written communication.
• Strong problem-solving and time management.
• P&C license required.
• Reliable transportation required.

Responsibilities

• Handle incoming calls promptly and professionally.
• Initiate outbound follow-up calls to inquiries and upsell.
• Identify customer concerns and resolve them effectively.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with other departments to address issues.
• Adhere to policies, regulations, and data protection guidelines.

Skills

Bilingual English/Spanish

CRM & MS Office

Call center experience

Sales/telemarketing

Strong communication

Problem-solving

Time management

P&C license

Reliable transportation

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Job DetailsJob Location: San Antonio, TX 78221Position Type: Full TimeSalary Range: $16.00 - $17.00 HourlyReceive a $400 sign-on bonus after successfully completing your 120-day probationary period! Don’t miss out onthis fantastic chance to kickstart your career with us. Bonus payable per the company’s standard payrollprocessing schedule.

Position Overview:

We are seeking a highly motivated and professional Bilingual Customer Service Representative to join ourgrowing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As aBilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products andservices. Fluency in both English and Spanish is essential for effective communication with our diverse customerbase.

Key Responsibilities:

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuringaccuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions andrecommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues orescalateunresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and dataprotection guidelines.

QualificationsQualifications:

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Officeapplications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly andconcise.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast‑paced environment and adapt to changing priorities.
• Active P&C (Property & Casualty) license required.
• Reliable transportation is required