Customer Service Representative - Call Center

Express Employment Professionals - Cincinnati East; Vernon Hills (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401K match

Vacation days

Health insurance

Dental insurance

Vision insurance

Holidays off

Monthly bonuses

Free products

Job summary

Express Employment Professionals is seeking a Customer Service Representative for a Vernon Hills, IL distribution client. The role involves handling high-volume calls and emails, placing orders, and processing refunds in a fast-paced call center environment.

The position is temp-to-hire with a schedule of Monday through Friday, 7:30am to 4:30pm, paying $18 per hour. Benefits start upon hire include medical, dental, vision, disability coverage, EAP, and weekly pay.

Qualifications

• Some college coursework preferred.
• Knowledge of Microsoft Office.
• Excellent communication skills.

Responsibilities

• Answering inbound/outbound calls (40/day, double during busy season)
• Respond to email and chat inquiries (60/day, double during busy season)
• Placing orders for customers
• Handling refunds
• Answer questions related to payments, products, refunds

Skills

Customer service

Call center

MS Office

Communication

Education

Some college coursework

Job description

Customer Service Representative - Call Center

Our large distribution client in the Vernon Hills area is seeking a CSR to join their team! Work for a company that is customer-focused, eco-conscious, and has been in business for 30+ years. Details below!

Company Highlights:

Our client’s mission Health, Safety, Quality of Life, and Environmental Awareness! They establish this motto through their products (kitchen appliances, air purifiers, etc), ensuring these values are a part of each item created for their customers. You have probably seen their products on TV and at stores near you!

Benefits upon hire:

401K(7% match), Vacation days, Health, Dental, Vision Insurance, All Major Holidays off, Monthly Bonuses for perfect attendance, Free products from thecompany

Job Highlights:

• Temp to Hire, Pay: $18/hr
• Schedule: Monday - Friday, 7:30am-4:30pm
• Immediate benefits available while working through Express that include Medical, Dental, Vision, Short & Long Term disability, Employee Assistance Program, and weekly paychecks!

Job Duties:

• Answering inbound/outbound calls (40/day, double during busy season)
• Respond to email and chat inquiries (60/day, double during busy season)
• Placing orders for customers
• Handling refunds
• Answer questions related to payments, products, refunds

Ideal Candidate:

• Seeking candidates who are reliable, excellent communicators, willing to learn
• Some college coursework preferred
• Knowledge of Microsoft Office