Customer Service Representative

Jobsultant Solutions; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

No nights or Sundays

Job summary

A customer-focused solutions provider in New York, NY is seeking a Customer Service Representative to manage customer inquiries and complaints professionally. The ideal candidate should have at least one year of call center experience, possess strong communication skills, and be computer savvy. Benefits include medical, dental, vision, and 401K. Work hours are Monday to Saturday, with no nights or Sundays required. A positive attitude and the ability to work independently are essential for success in this role.

Qualifications

• Minimum 1 year call center experience required.
• Must possess excellent communication skills.
• Ability to coach, train, and oversee employees.

Responsibilities

• Handle customer inquiries and resolve complaints.
• Research information using available resources.
• Follow up on complicated customer calls.

Skills

Communication skills

Computer skills

Teamwork

Problem resolution

Self-motivation

Education

High School diploma or equivalent

Tools

Excel

Word

Email

Job description

About the job Customer Service Representative

We're looking for a reliable, computer savvy Call Center Representative. Must be outgoing, friendly and have strong communication/phone skills

Daily duties will entail handling customers professionally and responding to customer inquiries and complaints as well as scheduling. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Following up complicated customer calls where required.

• GREAT BENEFITS! Medical, Dental, Vision, Life & Disability Insurance offered
• 401K with company match.
• No nights or Sunday’s 8:00 – 5:00 daily with occasional Saturday hours.
• Mature Company with proven track record.

PREFERRED: Minimum 1 years call center experience.

• Computer Savvy
• High School diploma or equivalent.
• Must be a people person and love what you do.
• Must have the ability to work both in a team environment and independently to make quick decisions with confidence and calmness.
• Must have excellent communication skills with the ability to resolve issues in a fast-paced environment and motivate others by possessing a positive attitude and disposition.
• Must have the ability to coach, train, and oversee employees and evaluate their performances.
• Must possess a high level of self-motivation, and have an excellent work ethic.
• Must have solid computer skills including email, excel, and word.