Customer Service Representative

Western Heating & Air; Sandy (UT); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Healthcare premiums covered

401k with company match

Generous paid time off

Job summary

Western Heating & Air in Sandy, UT seeks a Customer Service Representative to join their family-oriented team. This role involves supporting customers through effective communication and problem-solving. Responsibilities include managing calls, generating leads, and resolving customer issues efficiently. The company offers a benefits package that includes nearly full healthcare coverage, a 401k with a company match, and generous paid time off. Ideal candidates are empathetic and passionate about helping others.

Qualifications

• Ability to manage large amounts of incoming calls effectively.
• Proven experience in customer service or sales preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints and provide solutions.

Skills

Effective communication

Problem-solving

Customer relationship management

Empathy

Sales skills

Job description

Description

Western Heating + Air + Plumbing is seeking a dedicated Customer Service Rep to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.

The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

Why Join Us?

We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

• Work Life Balance: We understand the importance of ensuring that you have time with your families.
• Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays!
• Career Growth We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR Leador explore other departments within the company.

Job Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

Schedule:

• 11:30am - 8pm during the summer (until September)
• 10:30am - 7:00pm (September - May)
• Weekends (Rotating Saturdays)