Customer Experience Specialist - Call Center CSR

Express Employment Professionals - Cincinnati East; Vernon Hills (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401K match

Vacation days

Health insurance

Dental insurance

Vision insurance

Holidays off

Monthly bonuses

Free products

Job summary

Express Employment Professionals is seeking a Customer Service Representative for a Vernon Hills, IL distribution client. The role involves handling high-volume calls and emails, placing orders, and processing refunds in a fast-paced call center environment.

The position is temp-to-hire with a schedule of Monday through Friday, 7:30am to 4:30pm, paying $18 per hour. Benefits start upon hire include medical, dental, vision, disability coverage, EAP, and weekly pay.

Qualifications

• Some college coursework preferred.
• Knowledge of Microsoft Office.
• Excellent communication skills.

Responsibilities

• Answering inbound/outbound calls (40/day, double during busy season)
• Respond to email and chat inquiries (60/day, double during busy season)
• Placing orders for customers
• Handling refunds
• Answer questions related to payments, products, refunds

Skills

Customer service

Call center

MS Office

Communication

Education

Some college coursework

Job description

Express Employment Professionals is seeking a Customer Service Representative for a Vernon Hills, IL distribution client. The role involves handling high-volume calls and emails, placing orders, and processing refunds in a fast-paced call center environment.

The position is temp-to-hire with a schedule of Monday through Friday, 7:30am to 4:30pm, paying $18 per hour. Benefits start upon hire include medical, dental, vision, disability coverage, EAP, and weekly pay.