Customer Service Representative / CSR

Summers Plumbing Heating & Cooling; Greenfield (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Company-matched 401(k)

Team activities

Job summary

Summers Plumbing Heating & Cooling in Greenfield, IN is seeking a full-time, experienced Customer Service Representative (CSR) to deliver outstanding service in a fast-paced office. Shifts run 7 am–5 pm, with pay starting at $17/hour and increasing with experience.

You’ll join a team that offers health, vision, dental, life insurance and a company-matched 401(k), plus fun trips and monthly activities in a friendly atmosphere.

Qualifications

• Excellent verbal communication skills and friendly phone demeanor.
• Comfort with basic computer tasks and MS Office.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Answer incoming calls and make outbound calls to assist customers.
• Provide exceptional customer service to ensure satisfaction.
• Perform office tasks and maintain accurate records as needed.

Skills

Strong verbal communication

Basic computer skills

MS Office proficiency

Tools

Microsoft Office

Job description

Summers Plumbing Heating & Cooling out of Greenfield, IN is recruiting a full-time experienced Customer Service Representative / CSR who can easily provide an out-of-this-world customer service experience in a fast-paced environment. Do you have exceptional communication skills? Can you do whatever it takes to make our customers happy? If yes, keep reading!

This position must be available to work shifts from 7 am - 5 pm. Pay for the position starts at $17/hour and up depending on experience. You will enjoy stellar benefits that include health insurance, vision, dental, life insurance, and a company-matched 401(k) plan! We also have fun trips, monthly company-sponsored activities, and a great team atmosphere!

ABOUT SUMMERS OF GREENFIELD

Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!

Our team members are a vital part of a growing company, and they have true leaders

who appreciate their team members, which allows our company to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR

You arrive each day ready to ensure that our clients are heard and receive the best customer service possible, as a Customer Service Representative / CSR. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is to answer incoming client phone calls by the third ring and as well as make outbound calls. Besides providing customer service, you complete various other tasks as assigned. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!

QUALIFICATIONS

• Basic computer skills
• Familiarity with Microsoft Office Excel and Word (a plus!)
• Strong verbal communication skills

Are you a talented multitasker who can sound professional yet helpful on the phone? Are you detail-oriented, outgoing, organized, and friendly? Are you a self-motivated and adaptable individual who can work independently? If so, you're the Customer Service Representative / CSR that we've been searching for!

Location: 46140