Customer Service Representative

LHH; Elk Grove (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid leave

Job summary

LHH is seeking a friendly, professional Customer Service Representative for a short-term onsite assignment in Elk Grove, CA. This role focuses on making outbound courtesy calls, scheduling appointments, and updating customer records to ensure a positive experience over the phone.

The position requires strong communication, attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications

• Proven experience in customer service or call center roles.
• Strong verbal communication and interpersonal abilities.
• Experience with high-volume outbound calls is preferred.
• Attention to detail and strong organizational skills.
• Proficiency in basic data entry and Microsoft Outlook.

Responsibilities

• Make outbound courtesy calls to customers using provided lists.
• Schedule, confirm, and reschedule appointments accurately.
• Answer questions and provide information about services and appointments.
• Maintain and update accurate customer information in systems.
• Document call outcomes and appointment details.

Skills

Verbal communication

Interpersonal skills

Outbound calls

Detail oriented

Data entry

Education

Basic computer skills

Tools

Microsoft Outlook

Job description

Location: Elk Grove, CA

Schedule: Onsite, Monday-Friday | 8:00 AM - 5:00 PM

Duration: 1-Month Contract

Pay Rate: $20 to $21 per hour

About the Opportunity

We are seeking a friendly, professional, and customer-focused Customer Service Representative for a short-term onsite assignment in Elk Grove, CA. This role is ideal for someone who enjoys talking with customers, building rapport, and providing excellent service over the phone.

The primary responsibility will be making outbound courtesy calls, scheduling appointments, updating customer records, and ensuring a positive customer experience.

Key Responsibilities

• Make outbound courtesy calls to customers using provided call lists.
• Schedule, confirm, and reschedule appointments accurately.
• Answer customer questions and provide information regarding services and appointments.
• Maintain accurate customer information and update records as needed.
• Document call outcomes and appointment details within company systems.
• Follow established call scripts and customer service guidelines.
• Communicate professionally and courteously with customers at all times.
• Escalate customer concerns to appropriate team members when necessary.
• Support administrative and customer service activities as assigned.

Qualifications

Required

• Previous customer service, call center, receptionist, scheduling, or administrative experience.
• Strong verbal communication and interpersonal skills.
• Comfortable making high-volume outbound calls.
• Strong attention to detail and organizational abilities.
• Basic computer proficiency, including Microsoft Outlook and data entry.
• Ability to work independently and manage daily call volume goals.

What You'll Gain

• Valuable customer service and scheduling experience.
• Supportive team environment.
• Opportunity to expand administrative and customer-facing skills.

Benefit offerings:

include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers