International Development Specialist

WeatherTech®; Bolingbrook (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

End of year bonus

Pay raises

Medical plans (BCBS Illinois)

Job summary

WeatherTech Direct is seeking an International Development Specialist to research markets and deliver prompt, professional customer support and product knowledge to international customers via phone, email, and face-to-face interactions. The role includes managing accounts, creating business cases, and developing Global E-Commerce strategies while aligning with our business model.

Candidates should be ready to engage with leadership and respond to inquiries to maximize sales potential and

Qualifications

• 1-2 years prior experience in a related role.
• High school diploma or equivalent required.
• Excellent written and verbal communication; bilingual is a plus.
• Knowledge of social media platforms and business practices.
• Strong problem solving, listening and customer service skills.
• Ability to work with multiple departments and meet targets.

Responsibilities

• Manage customer accounts to maximize value.
• Create business cases and pitch materials to sell.
• Develop and implement Global E-Commerce expansion strategies.
• Present to leadership and cross-functional teams.
• Respond to sales inquiries to maximize sales potential and service.
• Identify and secure sales and other commercial opportunities.
• Formulate and execute a commercial strategy to generate new revenue streams.

Skills

1-2 years prior experience

Excellent written and communication

Interpersonal and conflict resolution

Attention to detail

Multi-tasking

Independent and collaborative work

Bilingual is a plus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

WeatherTech Direct is seeking a qualified International Development Specialist to perform market research and deliver prompt, efficient and professional customer support and product knowledge via phone, email and face-to-face interactions to our international customers. This is a great opportunity to join the WeatherTech Direct team!

• Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

As an International Development Specialist, you will

• Manage customer accounts with a view to maximizing their value
• Create business cases and other pitch materials to sell
• Develop and implement Global E-Commerce strategies for expansion while ensuring strategies align with the overall business model
• Create and make strategic presentations to leadership inside and outside the organization
• Field and respond to incoming sales enquiries with the intent of maximizing their sales potential whilst delivering the best possible service to customers
• Identify and secure sales and other commercial opportunities
• Formulate and execute a commercial strategy to generate new revenue streams.
• Deliver excellent customer service and demonstrate a high degree of professionalism
• Work closely with the international team and management to formulate quotes, obtain status of orders, resolve product inquiries, etc.
• Provide timely feedback to management regarding service failures or customer concerns
• Perform market research and analyze internal department procedures to achieve all sales targets
• Perform customer product trainings via zoom or in person.
• Proactively acquire new customers through outbound calling/emailing initiatives
• Attend new product training sessions as required
• Attend international trade shows, and commercial conferences to stay up-to-date on international sales rules and regulations as required
• Establish, review, and report market activity, market penetration, pricing, margins, selling approaches and itineraries to product management
• Resolve issues by working with the customer, sales, and product marketing/development.
• Follow company safety rules and keep designated work area in a clean and orderly condition
• Perform other duties as assigned

Qualifications

• 1-2 years prior experience
• A high school diploma or equivalent
• Excellent written and communication skills (Bilingual is a plus- Spanish, or any other language)
• Knowledge of various social media platforms such as Facebook, Instagram, etc.
• Understanding of common business practices relating to pricing, terms, shipment, taxes, payment and services
• Professional and concise verbal and written communication skills as well as active listening skills to fully comprehend customer needs
• Strong interpersonal, organizational and conflict resolution skills to effectively work with customers as well as other departments within the company
• A highly developed sense of integrity and commitment to customer satisfaction
• The capability to handle adversity and conflict with successful outcomes
• The ability to systematically and logically to resolve problems
• Strong attention to detail and ability to multi-task
• The ability to work independently and collaboratively as part of a team
• Proficiency with Microsoft Office and data search/entry
• Authorization to work in the United States

Why you'll love working at WeatherTech Direct

Benefits

WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including:

• Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short-and-long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and personal time

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