Retail Customer Service Representative - Seasonal

WeatherTech®; Bolingbrook (IL); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

WeatherTech Direct is seeking well-qualified Seasonal Retail Sales Customer Service Representatives at the Bolingbrook, IL factory store to deliver world-class service in person, via phone, and email. You will assist customers with orders, exchanges, returns, and product knowledge as part of a dynamic retail team. Schedules vary with weekend coverage; full-time hours fall between 8:00 a.m.

and 7:00 p.m. The role requires strong communication, computer skills, and the ability to multitask in a

Qualifications

• Fluent English with clear and concise communication via phone and email.
• Typing speed around 50 WPM preferred.
• Basic computer skills required to operate POS and order systems.
• Excellent attendance and punctuality are essential for this role.

Responsibilities

• Deliver world‑class customer service in the factory showroom.
• Process orders, exchanges, and returns via phone and email per dept. policies.
• Upsell products by understanding customer needs and collecting information.
• Provide timely feedback to management regarding service issues or concerns.
• Work a varied schedule including day, evening, night, weekend, and holiday hours.
• Perform other duties as assigned by supervisor.

Skills

Fluent English

Typing 50 WPM

Basic computer skills

Tools

Basic computer skills

Job description

Seasonal Retail Store Customer Service Representative

Schedules will vary and will include one or both weekend days. Full‑time hours will fall between 8:00 a.m. and 7:00 p.m.

WeatherTech Direct is seeking well-qualified Seasonal Retail Sales Customer Service Representatives to ensure the overall satisfaction of customers in our Bolingbrook, IL factory store. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in person, phone, and email interactions/correspondence.

As a Seasonal Retail Sales Customer Service Representative, you will

• Deliver world‑class customer service in our factory showroom
• Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
• Provide timely feedback to management regarding service failures or customer concerns
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
• Perform other duties as assigned

Qualifications

• 3-5 years of experience in a telephone-based customer service or retail sales environment
• Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
• Possess listening skills to fully comprehend customer needs
• Basic computer skills, required
• Type 50 WPM, preferred
• Ability to multi‑task in a fast‑paced, team‑oriented environment
• Regularly work on a computer and focus on a screen or monitor
• Possess excellent typing, spelling, and grammar skills
• Great attendance and punctuality
• Excellent performer; deliver high‑quality results consistently
• Demonstrate a high level of professionalism and a positive attitude