Customer Service Representative/Administrative Assistant

The Meridian Company; East Lansing (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability & Life Insurance

401(k) Match

Paid Time Off

Paid Holidays

Ongoing Training & Career Growth

Job summary

Meridian Company is seeking a Customer Service Representative / Administrative Assistant in East Lansing, MI. This role focuses on delivering exemplary customer service while supporting administrative functions across the business.

It offers stability, growth potential, and a team-oriented culture. The ideal candidate has 2+ years in customer service or admin work, strong communication and organizational skills, and proficiency with Microsoft Office and CRM tools.

Qualifications

• 2+ years of customer service and/or administrative experience (call center experience preferred).
• Experience with ServiceTitan or the home services industry is a plus, but not required.
• Strong computer skills, including Microsoft Office, email, and CRM applications.
• Exceptional communication and relationship-building skills.

Responsibilities

• Answering inbound customer calls and providing outstanding customer service.
• Scheduling appointments and assisting with customer inquiries.
• Handling HVAC equipment registrations and maintaining accurate records.
• Processing customer administrative follow-up tasks, including refunds and mailing invoices.
• Updating and maintaining customer information in company systems.
• Supporting office operations and assisting with various administrative duties.
• Working closely with internal teams to ensure a seamless customer experience.

Skills

Customer service

Administrative support

CRM proficiency

Multitasking

Communication

Detail-oriented

Tools

Microsoft Office

CRM applications

Email

Job description

Overview

Customer Service Representative / Administrative Assistant

$21 - $24/hour + Commission

Are you looking for a dynamic career opportunity with stability, growth, and a supportive team? At Meridian Company, we combine the best of both worlds, a close-knit, team-oriented culture with the resources and stability of a growing organization. If you thrive on helping customers, staying organized, and supporting day-to-day operations, this is your opportunity to make an impact while growing your career.

What You'll Do:

As a Customer Service Representative / Administrative Assistant, you'll play a key role in delivering exceptional customer service while supporting important administrative functions across the business. This position is ideal for someone who enjoys interacting with customers, managing details, and keeping operations running smoothly.

Key responsibilities include:

• Answering inbound customer calls and providing outstanding customer service
• Scheduling appointments and assisting with customer inquiries
• Handling HVAC equipment registrations and maintaining accurate records
• Processing customer administrative follow-up tasks, including refunds and mailing invoices
• Updating and maintaining customer information in company systems
• Supporting office operations and assisting with various administrative duties
• Working closely with internal teams to ensure a seamless customer experience

What You Bring to the Team:

• 2+ years of customer service and/or administrative experience (call center experience preferred)
• Experience with ServiceTitan or the home services industry is a plus, but not required
• Strong computer skills, including Microsoft Office, email, and CRM applications
• Exceptional communication and relationship-building skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Professional, dependable, and customer-focused approach
• Strong problem-solving skills and a willingness to learn

Why You'll Love Working at Meridian Company:

At Meridian Company, we invest in our people. We provide ongoing training, professional development opportunities, and a supportive environment where team members can build long-term careers. You'll join a company that values your contributions and encourages growth every step of the way.

Comprehensive Benefits Package Includes:

• Medical, Prescription, Dental, and Vision Coverage
• Disability & Term Life Insurance
• 401(k) Match
• Paid Time Off (PTO) and Paid Holidays
• Ongoing Training, Development, and Career Growth Opportunities

At Meridian Company, you're more than just an employee, you're part of a team that values and invests in you.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Posted Min Pay Rate

USD $21.00/Hr.

Posted Max Pay Rate

USD $24.00/Hr.