Job Posting Title Customer Service Representative

Air Tech of Houston; Katy, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Job summary

Air Tech of Houston is seeking a proactive Customer Service Representative to support in-office operations. You will handle inbound and outbound calls, schedule visits, and promote services while delivering exceptional service to each customer.

The role emphasizes empathy, problem solving, and clear communication. Competitive pay ranges based on experience, with full benefits and a strong emphasis on timely, reliable performance.

Qualifications

• High School Diploma or GED or equivalent.
• 2+ years in a call center role.
• Inbound and outbound call volume experience.
• Comfortable selling services over the phone.
• Excellent communication and interpersonal skills.
• Ability to exercise independent judgment and make decisions.
• Ability to organize and manage multiple tasks accurately.
• Commitment to company values.
• Basic computer skills.
• Reliable & punctual attendance.
• Fluent ability to speak, read, and write in English.

Responsibilities

• Call customers from prior day for quality check.
• Call maintenance customers and schedule visits.
• Call on customer list to offer promotions.
• Follow up on reviews positive and negative.
• General inbound customer service.

Skills

Call center experience

Excellent communication

English fluent

Empathy

Problem solving

Multitasking

Independent judgment

Reliability

Organization

Time management

Punctuality

Education

High School Diploma or GED

Tools

Service Titan

Job description

Overview

Who We Are

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effortdeterminesyour paycheck!

What's It Like to Work Here

We'refun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth andwe'llbe encouraging it at every step.

Who You Are

Our customer service representatives are the backbone of our team! Without you, wewouldn’thave any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love tohelp customers and leave them feeling confident that we will get them taken care of!

Essential Job Functions

• Call customers from prior day for quality check

• Call maintenance customers and schedule visits

• Call on customer list to offer promotions

• Follow up on reviews positive and negative

• General inbound customer service

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• High School Diploma or GED Equivalent

• 2+ years of proven success ina call center role

• Inbound and outbound call volumeexperience

• Comfortablewith selling our services over the phone

• Exceptional communication/interpersonal skills

• Ability to exercise independent judgment and makeappropriate decisions

• Ability to organize and manage multiple tasks accurately

• Commitment to company values

• Basic computer skills

• Reliable & punctual attendance

• Fluent ability to speak, read, and write in the English language

Preferred Qualifications

• Service Titan experience

• HVAC, Plumbing, or Electrical experience

• Salesexperience

Compensation & Hours

• Pay: $18.00 - $22.00 per hour + bonuses/spiffs
• Days: Monday - Friday
• Hours: 7:00am - 4:00pm OR 10:00am - 7:00pm
• Location: In Office

Benefits

• Medical, Prescription, Dental, Vision Insurance

• Disability and Term Life Insurance

• Matching 401(k)

• Paid Holidays

• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

We are an Equal Employment Opportunity Employer