Customer Service Representative

Air Tech of Houston

Katy (TX)

On-site

USD 25,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life Insurance

401(k) Matching

Paid Holidays

Paid Time Off

Job summary

Air Tech of Houston is seeking a customer service representative for an in-office role. You will contact customers from the prior day for quality checks, schedule visits for maintenance customers, and promote services over the phone.

Ideal candidates have 2+ years in a call center, strong communication skills, and the ability to multitask while upholding company values. Benefits include medical, dental, life insurance, and a 401(k) plan.

Qualifications

High School Diploma or GED required.
2+ years of proven success in a call center role.
Inbound and outbound call volume experience.
Comfortable with selling our services over the phone.
Exceptional communication/interpersonal skills.
Ability to exercise independent judgment and make appropriate decisions.
Ability to organize and manage multiple tasks accurately.
Commitment to company values.
Basic computer skills.
Reliable & punctual attendance.
Fluent ability to speak, read, and write in the English language.

Responsibilities

Call customers from prior day for quality check.
Call maintenance customers and schedule visits.
Call on customer list to offer promotions.
Follow up on reviews positive and negative.
General inbound customer service.

Skills

Call center experience

Outbound calls

Inbound calls

Sales over the phone

Communication skills

Independent judgment

Multitasking

Reliability

English proficiency

Basic computer skills

Education

High School Diploma or GED

Tools

Service Titan

Job description

Overview

Who We Are

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effortdeterminesyour paycheck!

What's It Like to Work Here

We'refun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth andwe'llbe encouraging it at every step.

Who You Are

Our customer service representatives are the backbone of our team! Without you, wewouldn’thave any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love tohelp customers and leave them feeling confident that we will get them taken care of!

Essential Job Functions

Call customers from prior day for quality check
Call maintenance customers and schedule visits
Call on customer list to offer promotions
Follow up on reviews positive and negative
General inbound customer service

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications