Customer Service Representative - 410966

Atrium; Warwick (RI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Customer Service Representative in Rhode Island. You will handle inbound calls from customers about their vehicles, troubleshoot concerns, and route to the correct department. Hours total a 40-hour work week, and candidates must be able to work Saturdays.

Weekly pay is provided and bonus eligibility is noted. The role requires at least 1 year of customer service experience, the ability to de-escalate unhappy customers, and strong communication skills.

Qualifications

• Minimum 1 year of customer service experience.
• Experience in fast-paced environments (retail/food service).
• Ability to de-escalate upset customers and maintain satisfaction.

Responsibilities

• Handle inbound and outbound customer calls about vehicles.
• Transfer calls, schedule appointments, and follow up.
• Assist walk-in customers as needed.
• Document interactions in CRM accurately.

Skills

Customer service

De-escalation

Communication

Spanish bilingual

Education

High school diploma

Job description

Client Overview

Our client, a leader in the automotive industry, is seeking a Customer Service Representative to join their team. They boast a great company culture, bonus eligibility, and weekly pay!

Salary/Hourly Rate

$20/hr

Position Overview

The Customer Service Representative will answer inbound calls from customers, troubleshoot concerns, and escape to the appropriate parties. The hours will fluctuate, totaling a 40-hour work week. Candidates must be able to work on Saturdays.

Responsibilities Of The Customer Service Representative

• The Customer Service Representative will manage inbound and outbound calls from customers regarding their vehicles.
• Transfer calls to appropriate parties, set appointments, and maintain follow-ups.
• Assist walk-in customers as needed.
• Update the CRM system with proper customer documentation.

Required Experience/Skills For The Customer Service Representative

• Candidates must have at least 1 year of Customer Service experience.
• Experience working in a fast-paced environment, such as retail or food service.
• Ability to de-escalate upset customers and maintain customer satisfaction.

Preferred Experience/Skills For The Customer Service Representative

• Bilingual in Spanish is a plus.

Education Requirements

• High school diploma is required.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).