Customer Service Representative

TAG Auto Group; Burns Harbor (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Paid Holidays

Vacation

Weekly Pay

401(k) Matching

Job summary

TAG Auto Group in Burns Harbor, IN is seeking a Customer Service Representative to handle calls, assist customers, and provide information while coordinating repairs and services.

Ideal candidates have 1–3+ years in customer service and admin work, with strong communication, organization, and teamwork abilities to thrive in a fast-paced environment.

Qualifications

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Responsibilities

• Handle incoming calls and customer inquiries
• Identify customer needs to achieve satisfaction
• Provide product and service information and resolve issues
• Coordinate repairs, rental cars, and payments
• Relay repair phase to customers accurately

Skills

Customer service

Administrative tasks

Communication skills

Microsoft 365

Time management

Problem solving

Attention to detail

Teamwork

Tools

Microsoft 365

Job description

Customer Service Representative

We are searching for a n upbeat and contagious personality to join our team. We want someone who can impress every customer with their smile and personality, efficiently complete administrative duties, and the ability to work in cooperation with others to achieve common goals.

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customer needs to achieve satisfaction
• Provide product and service information and resolve product and service problems
• Communicate and coordinate repair appointments, rental cars, deductible payments, etc.
• Facilitate turning in payroll to corporate, preparing deposits, reconcile vendor statements, monitor accounts receivables
• Fully understand and comprehend the phase of the repair process to be able to relay to customer

Skills & Qualifications

• 1-3+ years of proven customer service and administrative experience
• Ability to keep up and succeed in a fast-paced working environment
• Persuasive Speaking & Clear Communication Skills – ability to communicate well with customers and co-workers as well as the ability to turn problems into solutions
• Adaptability & Mental flexibility to responds to a variety of situations in whichever way your customers prefer at that moment
• Positive Attitude & Emotional Intelligence to remain positive and upbeat during times of challenging situations as well as the ability to manage emotions and remain calm during high stress situations
• Effective Listening & Attentiveness – Taking time to truly understand a customer’s issue and letting them know you’re paying attention
• Time Management Skills – Quick response time, complete daily tasks and establish routines to successfully fulfill job responsibilities
• Willingness to Improve – Growth mindset and motivation for self-improvement
• Microsoft 365 Office, Email Etiquette, Spreadsheets, PDF & Word Documents, File Maintenance and organization

Benefits

• Medical, Dental, Life Insurance & Vision Care
• Paid Holidays, Vacation
• Weekly Pay
• 401(k) at 100% employer matching up to 3% of compensation