Customer Service Representative

TAG Auto Group; Pendleton (IN); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Vacation

Weekly Pay

401(k) Matching

Resumo da oferta

TAG Auto Group seeks a friendly Customer Service Representative to handle inquiries, coordinate appointments, and support payroll and finance tasks. You will liaise with customers and coworkers to resolve issues and ensure satisfaction in a fast-paced shop environment.

The role requires 1–3+ years of experience, strong communication, and proficiency with Microsoft 365 tools. Benefits include medical and paid time off, with compensation aligned to Indiana market levels.

Qualificações

• 1-3+ years of proven customer service and administrative experience.
• Ability to keep up and succeed in a fast-paced working environment.
• Persuasive speaking and clear communication with customers and coworkers, turning problems into solutions.
• Adaptability and mental flexibility to respond to various customer situations.
• Positive attitude and emotional intelligence to stay calm under stress.
• Active listening and attentiveness to understand customer issues.
• Strong time management to complete daily tasks efficiently.
• Growth mindset and motivation for self-improvement.
• Familiarity with Microsoft 365 Office, Email Etiquette, Spreadsheets, PDF & Word Documents, File maintenance and organization.

Responsabilidades

• Manage incoming calls and customer service inquiries.
• Identify and assess customer needs to achieve satisfaction.
• Provide product and service information and resolve problems.
• Coordinate repair appointments, rental cars, deductible payments, etc.
• Facilitate payroll submissions to corporate, prepare deposits, reconcile vendor statements, monitor accounts receivable.
• Understand repair process phase to relay to customer.

Conhecimentos

Customer service

Administrative tasks

Communication skills

Adaptability

Emotional intelligence

Active listening

Time management

Growth mindset

Microsoft 365

Email etiquette

Spreadsheets

PDF & Word documents

Ferramentas

Microsoft 365

Email Etiquette

Spreadsheets

PDF & Word Documents

Descrição da oferta de emprego

Customer Service Representative

We are searching for an upbeat and contagious personality to join our team. We want someone who can impress every customer with their smile and personality, efficiently complete administrative duties, and the abilityto work in cooperation with others to achieve common goals.

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customer needs to achieve satisfaction
• Provide product and service information and resolve product and service problems
• Communicate and coordinate repair appointments, rental cars, deductible payments, etc.
• Facilitate turning in payroll to corporate, preparing deposits, reconcile vendor statements, monitor accounts receivables
• Fully understand and comprehend the phase of the repair process to be able to relay to customer

Skills & Qualifications

• 1-3+ years of proven customer service and administrative experience
• Ability to keep up and succeed in a fast-paced working environment
• Persuasive Speaking & Clear Communication Skills - ability to communicate well with customers and co-workers as well as the ability to turn problems into solutions
• Adaptability & Mental flexibility to responds to a variety of situations in whichever way your customers prefer at that moment
• Positive Attitude & Emotional Intelligence to remain positive and upbeat during times of challenging situations as well as the ability to manage emotions and remain calm during high stress situations
• Effective Listening & Attentiveness - Taking time to truly understand a customer's issue and letting them know you're paying attention
• Time Management Skills - Quick response time, complete daily tasks and establish routines to successfully fulfill job responsibilities
• Willingness to Improve - Growth mindset and motivation for self-improvement
• Microsoft 365 Office, Email Etiquette, Spreadsheets, PDF & Word Documents, File Maintenance and organization

Benefits

• Medical, Dental, Life Insurance & Vision Care
• Paid Holidays, Vacation
• Weekly Pay
• 401(k) at 100% employer matching up to 3% of compensation