Customer Service Representative

TAG Auto Group; Pendleton (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision care

Paid holidays

Paid vacation

Weekly pay

401(k) match

Job summary

TAG Auto Group in Pendleton, IN is seeking a friendly Customer Service Representative to greet customers, answer inquiries and support daily administrative tasks. You will handle calls, coordinate repairs and rental car needs, and help keep accounts payable/receivable organized.

Ideal candidates have 1–3 years in customer service, strong communication, and a team-oriented mindset. Proficiency with Microsoft 365 and basic office tasks is preferred.

Qualifications

• 1-3+ years of proven customer service and administrative experience
• Proficient communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational and multitasking abilities
• Proficient with Microsoft 365 and office tools

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customer needs to achieve satisfaction
• Provide product and service information and resolve product and service problems
• Communicate and coordinate repair appointments, rental cars, deductible payments, etc.
• Process payroll submissions to corporate, prepare deposits, reconcile vendor statements, monitor accounts receivable
• Fully understand and comprehend the phase of the repair process to relay to customer

Skills

Customer service

Communication skills

Multitasking

Time management

Microsoft 365

Phone etiquette

Problem solving

Teamwork

Tools

MS Office

Email etiquette

Spreadsheets

PDF handling

Job description

Customer Service Representative

We are searching for an upbeat and contagious personality to join our team. We want someone who can impress every customer with their smile and personality, efficiently complete administrative duties, and the abilityto work in cooperation with others to achieve common goals.

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customer needs to achieve satisfaction
• Provide product and service information and resolve product and service problems
• Communicate and coordinate repair appointments, rental cars, deductible payments, etc.
• Facilitate turning in payroll to corporate, preparing deposits, reconcile vendor statements, monitor accounts receivables
• Fully understand and comprehend the phase of the repair process to be able to relay to customer

Skills & Qualifications

• 1-3+ years of proven customer service and administrative experience
• Ability to keep up and succeed in a fast-paced working environment
• Persuasive Speaking & Clear Communication Skills - ability to communicate well with customers and co-workers as well as the ability to turn problems into solutions
• Adaptability & Mental flexibility to responds to a variety of situations in whichever way your customers prefer at that moment
• Positive Attitude & Emotional Intelligence to remain positive and upbeat during times of challenging situations as well as the ability to manage emotions and remain calm during high stress situations
• Effective Listening & Attentiveness - Taking time to truly understand a customer's issue and letting them know you're paying attention
• Time Management Skills - Quick response time, complete daily tasks and establish routines to successfully fulfill job responsibilities
• Willingness to Improve - Growth mindset and motivation for self-improvement
• Microsoft 365 Office, Email Etiquette, Spreadsheets, PDF & Word Documents, File Maintenance and organization

Benefits

• Medical, Dental, Life Insurance & Vision Care
• Paid Holidays, Vacation
• Weekly Pay
• 401(k) at 100% employer matching up to 3% of compensation