Customer Service Representative

Atrium; Round Rock (TX); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Atrium Care Package (healthcare, discounts, paid time off)

Job summary

Atrium is seeking a Customer Service Representative in Round Rock, Texas, to provide outstanding service in a busy automotive call center. The role involves handling inbound calls, scheduling appointments, and ensuring customer satisfaction.

The ideal candidate will possess at least one year of customer-facing experience, a professional demeanor, and a detail-oriented approach. This temp-to-hire position offers a competitive hourly rate of $20 and benefits available through the Atrium Care Package.

Qualifications

• 1+ year of experience in a customer-facing role.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Bilingual in Spanish is preferred.

Responsibilities

• Provide service to internal and external guests.
• Answer inbound calls promptly and professionally.
• Schedule, confirm, and manage service appointments.
• Document call details and outcomes accurately.

Skills

Customer service skills

Multitasking

Professional phone etiquette

Detail-oriented

Problem-solving abilities

Education

High school diploma

Job description

Client Overview

Our client is a leader in the automotive industry and is seeking a Customer Service Representative to join their team on a temp-to-hire basis. They boast an excellent training and team environment, eligibility for commission and bonuses, and growth and development throughout the organization.

Salary/Hourly Rate

$20/hr

Position Overview

The Customer Service Representative will handle a high volume of inbound calls, accurately route callers, and efficiently schedule and manage service appointments. This role serves as a primary point of contact between guests and the dealership, creating a positive first impression while meeting quality, productivity, and customer satisfaction standards. Shifts are available between 7 am and 9 pm, with a rotating Saturday required.

Responsibilities Of The Customer Service Representative

• Provide consistently outstanding service to internal and external guests by setting a professional, guest-focused first impression.
• Answer inbound calls promptly and professionally in a high-volume call center environment.
• Gather caller information, identify needs, and route calls to the appropriate dealership, department, or individual.
• Schedule, confirm, and manage service appointments, ensuring accuracy of guest and vehicle information.
• Provide accurate information regarding services, processes, availability, hours of operation, and dealership offerings.
• Assist guests with general questions about services, dealership information, and contact center procedures.
• Accurately document call details and outcomes (messages, call notes, basic guest information) following department procedures.

Required Experience/Skills For The Customer Service Representative

• 1+ year of experience in a customer-facing role.
• Professional phone etiquette and clear, courteous verbal communication.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Detail-oriented with strong problem-solving abilities.

Preferred Experience/Skills For The Customer Service Representative

• Experience working in a call center environment.
• Proven track record of meeting and exceeding metrics and goals.
• Bilingual in Spanish is preferred.

Education Requirements

• High school diploma is required.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).