Customer Service Representative - 410966

Atrium; Warwick (RI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Bonus eligibility

Atrium Care Package

Job summary

Atrium is seeking a Customer Service Representative in Warwick, RI to support automotive customers with inbound calls, troubleshoot issues, and route to the right teams. The role requires a 40-hour work week with Saturday availability and weekly pay.

You'll engage customers, update the CRM, and help maintain high satisfaction in a fast-paced environment. High school diploma and 1 year of experience are required, with bilingual skills a plus.

Qualifications

• At least 1 year of customer service experience.
• Experience in fast-paced environments such as retail or food service.
• Ability to de-escalate upset customers and maintain customer satisfaction.

Responsibilities

• Handle inbound and outbound calls from customers regarding vehicles.
• Transfer calls, set appointments, and follow up.
• Assist walk-in customers as needed.
• Update the CRM with accurate customer documentation.

Skills

Customer service

De-escalation

Inbound calls

CRM

Education

High school diploma

Tools

CRM software

Job description

Client Overview

Our client, a leader in the automotive industry, is seeking a Customer Service Representative to join their team. They boast a great company culture, bonus eligibility, and weekly pay!

Salary/Hourly Rate

$20/hr

Position Overview

The Customer Service Representative will answer inbound calls from customers, troubleshoot concerns, and elevate to the appropriate parties. The hours will fluctuate, totaling a 40-hour work week. Candidates must be able to work on Saturdays.

Responsibilities Of The Customer Service Representative

• The Customer Service Representative will manage inbound and outbound calls from customers regarding their vehicles.
• Transfer calls to appropriate parties, set appointments, and maintain follow-ups.
• Assist walk-in customers as needed.
• Update the CRM system with proper customer documentation.

Required Experience/Skills For The Customer Service Representative

• Candidates must have at least 1 year of Customer Service experience.
• Experience working in a fast-paced environment, such as retail or food service.
• Ability to de-escalate upset customers and maintain customer satisfaction.

Preferred Experience/Skills For The Customer Service Representative

• Bilingual in Spanish is a plus.

Education Requirements

• High school diploma is required.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).