Customer Service Representative - 410862

Atrium; Cranbury Township (NJ); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Atrium care package

Job summary

Atrium, a New Jersey-based manufacturer, is seeking a Customer Service Representative to join the team on a temp-to-hire basis. You will handle inquiries by phone, email, and live chat, process orders, and provide customers with timely updates while coordinating with the Sales team.

The role requires at least 1 year of office experience, proficiency with Microsoft Office, and strong communication skills. The position is hybrid with 3 days onsite in NJ.

Qualifications

• 1 year of office experience with Microsoft Office Suite.
• Experience with customers, de-escalation, and white-glove service.
• Strong written and verbal communication skills.
• Tech-savvy, able to toggle between multiple screens.

Responsibilities

• Manage an email inbox for the department, respond to requests.
• Answer inbound calls, process orders, and assist customers.
• Use the ERP system to investigate orders and produce documentation.
• Collaborate with the Sales team to ensure accurate order updates.

Skills

Office experience

Customer service

Communication skills

Tech savvy

Education

Associate-level degree

Tools

Microsoft Office Suite

Job description

Client Overview

Our client, a manufacturer of well-known products, is seeking a Customer Service Representative to join their team on a temp-to-hire basis.

Salary/Hourly Rate

$22/hr

Position Overview

The Customer Service Representative will communicate with customers via phone, email, and live chat to answer questions, process, orders, and provide customer updates. The hours are Monday to Friday, 8 am to 5 pm, and require 3 days a week onsite in NJ.

Responsibilities Of The Customer Service Representative

• The Customer Service Representative will manage an email inbox for the department, managing the queue and responding to requests.
• Answer inbound calls, process orders, and provide assistance to customers.
• Utilize the ERP system to investigate orders and provide documentation.
• Work closely with the Sales team.

Required Experience/Skills For The Customer Service Representative

• At least 1 year of office experience, specifically working with Microsoft Office Suite.
• Experience with customers, de-escalating situations, and providing white-glove service.
• Strong communication skills, both written and verbal.
• Tech-savvy, able to toggle between multiple screens.

Preferred Experience/Skills For The Customer Service Representative

• Bilingual in Spanish is a plus.

Education Requirements

• Associate's degree is preferred.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).