Customer Service Representative (3rd Shift)

S&G Stores; Casco (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

S&G Stores in Casco, ME is seeking a dedicated team member to support the store manager and keep operations running smoothly. The role emphasizes customer service leadership, cash handling, and adherence to store policies while maximizing sales and asset protection.

The position covers 3rd shift hours (10:00pm–6:00am or 11:00pm–7:00am) with potential shift differential. Candidates should be able to lift up to 50 lbs and work in varying temperatures.

Qualifications

• Retail or customer service experience required.
• Able to lift up to 50 pounds occasionally.
• Able to stand for entire shift and perform physical tasks.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.
• Unloading trucks for restocking the store.

Skills

Customer service leadership

Cash handling

Merchandising

Foodservice rotation

Team coordination

Tools

POS system

Job description

Summary

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours

10:00pm-6:00am or 11:00pm-7:00am. NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.
• Unloading trucks for restocking the store.

Requirements

• Retail experience / Customer Service Experience Required.
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time (e.g., in the store, outside, and in the cooler).
• Available to work a variety of shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

FOR: Stopandgo, SNG, Stop and Go, S&G, Stop and go stores