Customer Service Representative (3rd Shift)

S&G Stores; New Hudson (MI); On-site; USD 15,153 - 20,664; Full time

Job summary

S&G Stores in New Hudson, MI seeks a dedicated team member to support store management, ensure operational efficiency, and uphold all policies. You will provide strong customer service, greet customers, and help maintain a safe, clean store.

The role includes a 10:00pm–6:00am shift, responsibilities for merchandising, restocking, and handling transactions with integrity while supporting a positive shopping experience.

Qualifications

• Retail or customer service experience required.
• Able to lift up to 50 pounds occasionally.
• Stands for entire shift.
• Ability to work varied shifts including weekends, evenings, and holidays.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge and greet customers entering the store.
• Ensure company policies are followed and merchandised properly.
• Maintain a clean, organized store appearance inside and out.
• Process cash and card transactions with integrity.
• Support merchandising programs and sign placement.
• Rotate foodservice products to keep them fresh.
• Monitor transactions for proper conduct and respond to emergencies.

Skills

Customer service

Store leadership

Job description

Summary

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours

10:00pm - 6:00am

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.
• Unload trucks for restocking the store.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time (e.g., in the store, outside, and in the cooler).
• Available to work a variety of shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.