Customer Service Representative (3rd Shift)

S and G stores; Casco Township (MI); On-site; USD 20,664 - 27,552; Full time

Job summary

Stopandgo is seeking a dedicated team member to directly support the store manager, ensuring daily operations run smoothly, legal compliance, and policy adherence.

In this third shift role (10:00pm-6:00am or 11:00pm-7:00am), you will deliver excellent customer service, supervise cash handling and merchandising, uphold safety standards, and assist with restocking while maintaining a clean, organized storefront. Shift differential may apply for third shift hours.

Qualifications

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds
• Able to frequently lift objects up to 10 pounds
• Able to stand for an entire shift
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling
• Comfortable working in intermittent temperatures for short periods of time, e.g., in the store, outside, and in the cooler
• Available to work varied shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.
• Unloading trucks for restocking the store.

Skills

Customer service

Job description

Summary:Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours: 10:00pm-6:00am or 11:00pm-7:00am

NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.
• Unloading trucks for restocking the store.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g., in the store, outside, and in the cooler.
• Available to work varied shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

FOR: Stopandgo, SNG, Stop and Go, S&G, Stop and go stores