Customer Service Representative (3rd Shift)

S&G Stores; West Toledo (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

S&G Stores is seeking a dedicated store supervisor to assist the store manager in keeping operations running smoothly, ensuring compliance with laws and policies, and maximizing sales.

In the third shift, you will oversee frontline activities, ensure proper merchandising, handle cash/card transactions with integrity, and respond to emergencies while promoting a safe, clean store environment.

Qualifications

• Retail experience / customer service experience required.
• Able to occasionally lift 50 pounds.
• Able to stand for an entire shift and perform physical tasks.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge and greet all customers entering the store.
• Ensure company policies are followed.
• Promote and maintain a clean, organized store appearance.
• Process cash and card transactions with integrity.
• Implement merchandising and marketing programs and maintain plan-o-gram integrity.
• Rotate foodservice products to keep items fresh and appealing.
• Monitor store activities to ensure proper transactions.
• Respond quickly to emergencies and notify appropriate individuals.

Skills

Retail customer service

Job description

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours: 10:00pm-6:00am or 11:00pm-7:00am

NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
• Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

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