Customer Service Representative (3rd Shift)

S&G Stores; Fenton (MI); On-site; USD 16,531 - 24,796; Full time

Job summary

S&G Stores directly supports the store manager, helping the store run efficiently and in compliance with laws and policies while helping to maximize sales and maintain asset control.

The role requires retail and customer service experience, the ability to lift up to 50 pounds occasionally, stand for long periods, and work varied shifts, including weekends and holidays. Third shift hours are 10:00pm–6:00am or 11:00pm–7:00am with possible shift differential.

Qualifications

• Retail or customer service experience is required.
• Ability to lift up to 50 pounds occasionally and move heavier items with assistance.
• Ability to stand for an entire shift and perform physical tasks as needed.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Skills

Retail experience

Customer service

Job description

Summary

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours

10:00pm-6:00am or 11:00pm-7:00am. NOTE: Hours worked during third shift may qualify for additional pay (Shift differential).

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required.
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g., in the store, outside, and in the cooler.
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

NOTE: Stop and go, SNG, S&G, Stop & Go, SNG stores, S&G.