Customer Service Representative $14/hr

Joseph Staffing.com; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

A staffing service provider in the United States is seeking Customer Service Representatives. The role involves fielding inquiries through various communication channels, resolving issues, and providing feedback. Candidates should be 18 years or older, have excellent communication and listening skills, and be adaptable to fast-paced environments. This position offers an opportunity to be a crucial part of a supportive team.

Qualifications

• Must be 18 years or older.
• Capable of working in a fast-paced, constantly changing environment.
• Ability to remain composed and objective during interactions.

Responsibilities

• Field customer inquiries via phone, email, or chat.
• Resolve and de-escalate customer issues.
• Track all call-related information for auditing.

Skills

Excellent communication skills

Strong listening skills

Ability to work independently

Proficient in PC operation and navigation

Job description

We are a strategic partner with the world's leading companies, bringing solutions and enhancing customer experience during each interaction. For us, each interaction needs to be treated as unique and each agent needs to be provided with support. Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

What We're Looking for

• 18 years of age or older
• Be proficient in PC operation and navigation
• Able to work independently
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills