Customer Service Representative (Remote) $14/hr

Joseph Staffing.com; Fort Lauderdale (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A staffing agency in Fort Lauderdale, Florida, seeks a Customer Service Representative who will connect with customers through various channels to resolve inquiries and enhance their experience. The role emphasizes the need for strong communication and listening skills, as well as the ability to work independently in a fast-paced environment. Join our family and support our customers with innovative solutions and exceptional service.

Qualifications

• You must be 18 years of age or older.
• Ability to work in a constantly changing and fast-paced environment.
• Stay composed and objective during customer interactions.

Responsibilities

• Connect with customers via phone/email/chat to resolve inquiries.
• Calmly de-escalate issues and provide solutions.
• Track call-related information for auditing purposes.

Skills

Excellent communication skills

Strong listening skills

PC operation and navigation

Ability to work independently

Job description

Overview

We are a strategic partner with the world's leading companies, bringing solutions and enhancing customer experience during each interaction. For us, each interaction needs to be treated as unique and each agent needs to be provided with support. Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

• 18 years of age or older
• Be proficient in PC operation and navigation
• Able to work independently
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills