Customer Service Representative

Peripheral Energy, Inc.™; Grand Forks (ND); On-site; USD 35,000 - 45,000; Full time

Job summary

Peripheral Energy, Inc.™ is looking for a dedicated Customer Service Representative to join our team in Grand Forks, North Dakota. The selected candidate will answer calls, emails, and chat requests, assisting customers with their inquiries and orders.

Qualifications include a high school diploma and preferred experience with corporate phone systems. We offer training to ensure all representatives can provide excellent service. Join us for a fulfilling career in customer service!

Qualifications

• High school diploma or equivalent required.
• Experience with corporate phone systems preferred.
• Ability to handle customer complaints effectively.

Responsibilities

• Listen and document customer conflicts effectively.
• Answer customer queries via phone, email, and chat.
• Process customer orders, changes, and returns.

Skills

Customer Service Skills

Conflict Resolution

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

Job Description

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Responsibilities

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

Qualifications

• High school diploma or equivalent
• Experience with corporate phone systems or switchboard preferred

All your information will be kept confidential according to EEO guidelines.