Customer Service Representative

Bacon Plumbing, Heating, Air & Electric; Rockwall (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A local trades company in Rockwall is seeking a Customer Service Representative to manage incoming customer inquiries and ensure effective communication between clients and technicians. Responsibilities include answering queries, scheduling service appointments, and collaborating with different departments. Ideal candidates will have 1-3 years of experience, excellent phone etiquette, and strong organizational skills. This role requires availability for a 10:00 AM to 7:00 PM shift.

Qualifications

• 1-3 years of relevant work experience in customer service.
• Strong verbal and written communication skills are essential.
• Ability to multi-task and prioritize tasks effectively.

Responsibilities

• Communicate effectively with customers via phone, email, and chat.
• Provide knowledgeable answers about products and services.
• Collaborate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Interpersonal skills

Organizational skills

Data entry skills

Job description

Our Customer Service Representatives are the first point of contact for our clients and play a vital role in the success of our trades company. They handle incoming calls, schedule service appointments, provide clear communication between customers and technicians, and ensure every client receives professional and timely support. With strong organizational skills and a commitment to excellent service, they help create a positive experience from the initial inquiry through job completion.

This position requires availability for a 10:00 AM to 7:00 PM shift.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work