Customer Service Representative

Limitless East Marketing; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and supportive work environment

Skill development opportunities

Exposure to diverse projects

Job summary

Limitless East Marketing is looking for a dedicated Customer Service Representative in Boston, Massachusetts. This role is vital for ensuring customer satisfaction as you will respond to inquiries and resolve issues while maintaining professionalism.

The ideal candidate will have strong communication skills and experience in customer service. Benefits include competitive salary, professional growth opportunities, and a collaborative work environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or related field.
• Strong verbal and written communication skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently.
• Provide detailed information about products, services, and policies.

Skills

Communication skills

Customer service experience

CRM software proficiency

Calm under pressure

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

CRM software

Job description

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. As a pivotal point of contact between the company and our valued customers, you will play an essential role in delivering exceptional service and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to handle diverse customer inquiries with professionalism and efficiency.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining high satisfaction levels.
• Provide detailed information about products, services, and policies to customers.
• Document all customer interactions accurately in the company’s CRM system.
• Collaborate with cross-functional teams to address and resolve customer concerns.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or related field.
• Strong verbal and written communication skills.
• Ability to handle stressful situations calmly and effectively.
• Proficient in using CRM software and Microsoft Office suite.

Benefits

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience