Customer Service Representative

Motion; Woodridge (IL); On-site; USD 41,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill orders accurately and handle customer calls on-site in Woodridge, IL. You will provide product quotes, enter orders, and coordinate pricing within defined parameters to maximize profitability.

The role emphasizes reliability, communication, and attention to detail, with opportunities to manage inventory, shipping options, and backorders while supporting account teams for customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Ability to negotiate pricing within defined parameters while protecting margin.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Handle order entry and place orders via phone, fax, email, or walk-ins.
• Influence gross profit by negotiating sale and purchase prices within limits.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels by placing orders and expediting backorders when needed.
• Coordinate shipping methods for orders and collaborate with Account Representatives.
• Process returns and handle orders up to specified thresholds per policy.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Basic computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet research

Email/phone order entry

Job description

## Customer Service RepresentativeApply: On-Site: Woodridge, IL, USA: Full time: Posted Yesterday: R26\\_0000030056**SUMMARY:**Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **PHYSICAL DEMANDS:** **LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring. **SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility **BUDGET RESPONSIBILITY:** No **COMPENSATION:**$19.89 - $24.88/Hour **COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.