Customer Service Representative

Motion; Fresno (CA); On-site; USD 26,174 - 34,440; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Fresno, CA to fulfill customer orders and handle inquiries. This full-time role involves order entry, pricing discussions, and supporting inventory management to ensure timely delivery.

Ideal candidates have a high school diploma or GED and 0–3 years of related experience. Strong communication and basic computer skills are required to succeed in a fast-paced environment.

Qualifications

• Reliability, organization, and attention to detail are required.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Basic computer skills and ability to use business systems.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Process orders via telephone, fax, email, electronic methods, or in person.
• Negotiate sale and purchase prices within defined parameters to influence gross profit.
• Build relationships to drive repeat business and support process improvements.
• Ensure inventory levels are adequate by ordering items as needed.
• Place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Source products from branch inventory, distribution centers, or suppliers.
• Determine cost-effective shipping methods for customer orders.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare orders for shipment; handle customer returns when needed.

Skills

Reliability

Organization

Attention to detail

Strong communication

Time management

Multi-tasking

Basic computer skills

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Fresno, CA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000022303**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**COMPENSATION: $19.89 - $24.88/Hour****JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.