Customer Service Representative

Motion; Los Angeles (CA); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Motion Industries in Los Angeles, CA is hiring a Customer Service Representative to accurately fulfill orders and handle incoming calls on-site. You will process orders, provide quotes, and support inventory and shipping decisions.

The role emphasizes reliability, strong communication, and the ability to multi-task in a fast-paced environment. Prior experience is helpful but not required beyond a high school diploma.

Qualifications

• Reliable, organized, and detail-oriented.
• Strong written and verbal communication.
• Ability to multi-task and manage time.
• Moderate computer skills and use of business systems.
• Product knowledge preferred.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Negotiates price within parameters to influence gross profit.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to maintain inventory levels for customers.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may handle returns.

Skills

Reliability

Organizational skills

Attention to detail

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApply: On-Site: Los Angeles, CA, USA: Full time: Posted Yesterday: R26\\_0000030330**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**COMPENSATION:$19.89 - $24.88/Hour****JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.