Customer Service Representative

Motion; Waco, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in Waco, TX is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries. You will assist with quotes, order entry, and placing orders by phone, email, fax, or in person, while supporting inventory and shipping coordination.

The ideal candidate will have a high school diploma or GED and up to three years of related experience, strong communication, organization, and attention to detail, and the ability to multi-task in a fast-paced

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate price within parameters to influence Motion Industries' gross profit.
• Build customer relationships to drive repeat business and drive process improvements.
• Order items to maintain inventory levels and coordinate shipping.
• Assist with sourcing products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns as needed.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Waco, TX, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000024207**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.