Customer Service Representative

Motion; Defiance (OH); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and holiday pay

Job summary

Motion Industries is hiring a Customer Service Representative for an on-site role in Defiance, OH. The position supports accurate order fulfillment, handles customer inquiries, and coordinates ordering, pricing, and shipping processes.

Under close supervision, you will respond to product inquiries, enter orders, and negotiate pricing within set parameters to optimize gross profit. You will build lasting customer relationships and assist with returns and backorders.

Qualifications

• High school diploma or GED required; 0–3 years related experience.
• Reliability, organization, attention to detail required.
• Strong written, verbal, and listening communication skills.
• Basic computer skills; ability to use email and business systems.

Responsibilities

• Respond to basic customer inquiries and provide product quotes.
• Enter orders via telephone, fax, email, or in person.
• Negotiate pricing within parameters to influence gross profit.
• Build customer relationships and drive repeat business.
• Arrange inventory sourcing and ensure sufficient stock for customers.
• Determine cost-effective shipping methods and coordinate delivery.
• Support account representatives and expedite backorders.
• Process customer returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Education

High school diploma or GED

Tools

Email

Internet search

Business systems

Job description

## Customer Service RepresentativeApply: On-Site: Defiance, OH, USA: Full time: Posted Today: R26\\_0000030997**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.