Customer Service Representative II

Motion; Kalispell (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries in Kalispell, MT is hiring a Customer Service Representative II to handle inquiries, quotes, and order entry. This on-site role collaborates with sales and operations to ensure accurate order processing and timely fulfillment.

Under supervision, you will build customer relationships, negotiate within guidelines, and support peers. A high school diploma and 3–5 years of related experience are typical requirements, with strong communication and computer skills expected.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience.
• Strong customer service and communication skills.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiates pricing within guidelines to influence gross profit.
• Maintains inventory awareness and ensures timely fulfillment of orders.
• Supports other Customer Service Representatives and assists with complex inquiries.

Skills

Reliability

Organization

Attention to detail

Communication

Multitasking

Time management

Negotiation

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

## Customer Service Representative IIApply: On-Site: Kalispell, MT, USA: Full time: Posted Yesterday: R26\\_0000031918**SUMMARY:** Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).**JOB DUTIES :*** Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May support specific customer(s).* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Strong computer skills.* Strong negotiation skills.* Basic product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.**DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.