Customer Service Representative

Staffmark Group; South Pittsburg (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance & Disability Insurance

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is hiring a Customer Service Representative in South Pittsburg, TN. The role involves processing orders, coordinating with Sales, Supply Chain and Accounting, and ensuring accurate fulfillment. Strong communication and attention to detail are essential for success.

The position requires a high school diploma and 1–2 years of customer service experience, with proficiency in Microsoft Office and CRM/order-entry tools. A fast-paced, team-oriented environment is provided.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize responsibilities and maintain accuracy in a fast-paced environment.

Responsibilities

• Maintain consistent communication with sales, production planning and customers for timely delivery.
• Enter and process customer orders, changes and returns per policy.
• Collaborate with Accounts Receivable to monitor customer credit limits.
• Set up new customer accounts with credit approvals and documentation.
• Obtain customer approvals for orders, specs and documentation.
• Ensure customer data and order records are accurate.
• Work with internal departments to resolve inquiries and issues.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Order entry systems

Job description

Now hiring for a Customer Service Representative

Location: South Pittsburg, TN

Pay Rate: $20.00 per hour

Schedule: 1st shift/ 8am to 5pm Monday to Friday

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Representative jobs in South Pittsburg where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Summary / Objective

The Customer Service Representative I is responsible for receiving, entering, and processing customer orders while coordinating with Sales, Supply Chain, Accounting, and other departments to ensure accurate order fulfillment and excellent customer service. This position requires strong communication, organization, and attention to detail to meet customer expectations and support daily business operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain consistent communication with sales representatives, production planning, and customers to ensure timely delivery of quality products that meet customer requirements.
• Enter and process customer orders, order changes, and returns in accordance with company policies and procedures.
• Collaborate with the Accounts Receivable team to monitor and maintain customer credit limits.
• Set up new customer accounts, including obtaining credit approvals and completing required account documentation.
• Obtain and maintain customer approvals for orders, product specifications, and other required documentation.
• Ensure customer information and order records are accurate and up to date.
• Work collaboratively with internal departments to resolve customer concerns and address order-related issues.

Required Education and Experience

• High school diploma or equivalent.
• One to two years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.

Preferred Education and Experience

• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
• Previous experience using customer databases or customer relationship management (CRM) systems.
• Previous order entry and order processing experience.
• Experience working with multiple departments to resolve customer inquiries and ensure customer satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Everything was magnificent. Everyone had great communication. I appreciate you guys." Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.