Customer Service Representative

Aire Serv of China Grove; China Grove (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Aire Serv of China Grove is seeking a Customer Service Representative to be the first point of contact for clients, handling service requests and complaints with professionalism. You are self-motivated, energetic, and dedicated to delivering the highest level of customer service, while supporting office operations and sales activities as needed.

This role emphasizes teamwork, communication, and accuracy in data entry, with responsibilities including taking calls, processing work orders, and

Qualifications

• Minimum two years admin experience is required.
• Strong written and verbal communication skills are essential.
• Detail-oriented with accurate data entry.
• Positive attitude and team-oriented mindset.
• Proficient with general computer usage and MS Office.

Responsibilities

• Receive incoming calls in a professional, timely and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Admin experience

Communication skills

Data entry

Microsoft Office

Typing

Team player

Tools

Microsoft Office

Job description

Benefits

• Health insurance
• Paid time off
• 401(k) matching

Benefits package varies by location

Job Description

As a Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional, timely and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus

About us

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!